Thank you for choosing Shuubh Villa. By making a booking or staying at any of our properties, you agree to the terms outlined below. Please read them before confirming your reservation.
1. Booking and Payment
1.1 Confirming your booking
A booking is treated as tentative until we receive a minimum 40% advance payment through one of our authorised payment channels. Once this advance is received, your reservation is confirmed.
1.2 How to pay
We accept UPI (GPay, PhonePe, Paytm), direct bank transfer (NEFT/IMPS/RTGS), and cash payments. We do not process card payments or checkouts on the website itself.
1.3 Balance payment
The remaining 60% is due before or at check-in. Entry to the villa is not permitted until the full amount has been received.
1.4 Pricing
Villa rates change based on the season, weekday or weekend, peak holiday periods, number of guests, and length of stay. Any tariff shared with you during an inquiry holds only for a short window, until it is locked in with an advance payment.
1.5 Security deposit
Every booking requires a refundable security deposit of ₹5,000, payable before or at check-in. This is returned in full on the day of check-out, once the property has been inspected and found in order.
1.6 Receipts
You will receive a digital receipt or invoice on WhatsApp or email after both the advance payment and the final balance payment.
2. Your Stay
2.1 Check-in and check-out
Check-in is from 1:00 PM. Check-out is by 11:00 AM. Early check-in or late check-out depends on villa availability and needs prior approval from management; additional charges may apply.
2.2 Guests and ID
Only the number of guests confirmed at the time of booking will be allowed on the property. All adult guests must carry valid government photo ID (Aadhaar, driving licence, or passport) for verification before or at check-in.
3. House Rules
3.1 Quiet hours
In line with local Lonavala police and municipal rules, loud music, outdoor speakers, DJ setups, and pool parties are not allowed after 11:00 PM. Quiet indoor activities can continue past this time.
3.2 Smoking
Smoking is allowed only in designated outdoor areas. It is not permitted inside bedrooms, bathrooms, or any closed indoor space.
3.3 Cleanliness
Guests are expected to keep the villa reasonably clean and be mindful of the surrounding residential neighbourhood.
4. Damage and Deposit Deductions
Any damage to the villa, furniture, pool equipment, or appliances; missing items; or breach of house rules will lead to a deduction from the ₹5,000 security deposit. If the cost of damage is higher than the deposit, the primary guest will be billed for the difference.
5. Pets
Pets are welcome only at select pet-friendly villas and only with prior written approval from management. An additional pet deposit or cleaning charge may apply.
6. Utilities and Amenities
Please use electricity (AC, geysers, lighting), water, and other amenities responsibly, and switch off appliances when you step out or leave a room. Excessive or careless use of utilities may lead to deductions from your deposit.
7. Visitors
Outside visitors who are not part of the registered guest list are not allowed on the property without prior written approval from Shuubh Villa Collections. If unauthorised visitors are found, the entire group may be asked to vacate without a refund.