We know travel plans can change. Since each villa is booked exclusively for one group at a time, a last-minute cancellation leaves the property empty for that date. This policy explains how refunds work, so things stay clear for everyone.
1. Refund Slabs
Refunds are calculated from the date and time we receive your written cancellation request, before the scheduled check-in time of 1:00 PM.
| Cancellation Window | Cash Refund | Or, Stay Credit Voucher |
|---|---|---|
| 14 days or more before check-in | 100% | 100%, valid for 4 months |
| 7 to 14 days before check-in | 50% | 70%, valid for 3 months |
| Less than 7 days before check-in | Non-refundable | Non-refundable |
1.1 Security deposit
The ₹5,000 security deposit is collected only for property damage protection. If you cancel before check-in, this amount is refunded in full right away.
1.2 Exception for genuine emergencies
If you cancel between 3 and 7 days before check-in due to a serious, unavoidable circumstance beyond your control, we may consider a full refund on a case-by-case basis, subject to proper supporting proof and satisfactory verification by our team.
2. Rebooking Protection
If you cancel within 7 days of check-in, we don't stop trying to help:
- We immediately reopen your dates across our website, marketing channels, and Google Search campaigns.
- If another group books those exact dates at full price, you get an 80% cash refund or a 90% Stay Credit Voucher, after a 20% re-marketing fee.
3. How to Cancel
- Cancellations must be sent in writing, via WhatsApp or email, to Shuubh Villa Collections management.
- Phone calls or requests made to onsite caretakers are not treated as valid cancellations.
- The timestamp of your written message is used as the official cancellation time.
4. Rescheduling
- Free rescheduling is allowed if requested 7 days or more before check-in, subject to villa availability.
- If your new dates fall on a peak weekend, festive period, or monsoon rate higher than your original tariff, you'll need to pay the difference.
- Rescheduling is not allowed within 7 days of check-in.
5. No-Shows and Early Check-Outs
No cash refund or credit voucher is given for unused nights if you don't show up on your check-in date or check out earlier than planned.
6. Monsoon and Force Majeure
If severe weather, official road closures, or a government travel ban makes it impossible to reach Lonavala on your check-in date, we don't issue a cash refund. Instead, your full payment is converted into a Stay Credit Voucher valid for 3 months.